Terms & Conditions for All Repairs

Quotation

The repair price quoted by our system is an estimate only, based on the information you have provided to our system on the website. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.

Minimum Charge

All repairs carry a "minimum charge". This cost covers engineer’s time and any parts used to attempt to repair the unit. After inspection, the minimum charge will become due when: (i.e. it would be cheaper to replace the unit than fix it) We provide a new repair quotation and you refuse this quotation Note that return postage cost will be charged in addition to the minimum charge.

Return postage

Please note that postage covers UK mainland only. Please contact us for a price before sending in a repair.

Repair warranty

Our repairs carry a limited 1 month warranty except the following:

In the unlikely event your unit becomes faulty within the warranty period please bring the unit back with a copy of the receipt (we are not liable for your costs to return the unit to us). We will investigate and respond within same day. If the problem is related to the initial repair,
we will carry out a further repair free of charge. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost.

Unpaid repairs

Units will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you by phone and email. If you have not made payment within 60 days, the unit will be auctioned to recover our costs.

Liquid Damage Repairs

Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time.

User data / information

We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data,

including;

  • Ringtones
  • Photos & videos
  • Favorites locations (for Sat Navs)
  • Apps & Games
  • Contacts
  • Music (e.g. MP3)

Please ensure you backup your unit before repair. Payments We accept cash and paypal payment

Complaints

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please contact us either by email or by phone. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future.We undertake to:

Thank You